3. Error Messages
When an error occurs during the communication or the authentication process a message with the description of the error will be displayed. The error messages are displayed in the right part of the status bar (Fig.22).
Fig.25 Error message
The following error messages are possible:
NO CONNECTION – problems with the Internet connection or wrong configuration of the connection settings (see section 2.2.2).
INVALID USERNAME – invalid User ID (see section 2.2.1)
YOUR ACCOUNT IS NOT BOUND TO THIS PC – the account is bound to different PC fingerprint
After reinstallation of the operating system or changing of the system hardware the fingerprint of the workstation is changed. In this case the user has to contact the support team of Astra Paging Ltd for reactivation of the account.EXPIRED ACCOUNT – the account is expired
BLOCKED ACCOUNT – the user account is blocked by the administrator
ACCESS DENIED: MORE THAN xxx LOGIN! – each user account is licensed for single user operation. If more instances of VT Explorer are executed this message will be displayed.